FAQs
Welcome to the Greemloo™ FAQ Center
We have organized our most common questions by category so you can quickly find the answers you need about Greemloo Pro, shipping, usage, safety, returns, and support.
Shipping and Orders
Where do you ship?
We currently ship to the United States, Canada, and Australia.
Shipping costs and availability are calculated at checkout based on your delivery address.
How long will it take to receive my order?
Delivery times depend on your location.
- Order processing: 1 to 3 business days after purchase
- United States: typically arrives within 5 to 9 business days after dispatch
- Canada: typically arrives within 5 to 9 business days after dispatch
- Australia: typically arrives within 5 to 12 business days after dispatch
Remote or hard-to-reach areas may require additional delivery time.
How can I track my package?
As soon as your order ships, you will receive a confirmation email with your tracking number.
Please allow 24 to 48 hours for tracking information to update after your shipping confirmation is sent.
Can I change or cancel my order?
We process orders quickly through an automated fulfillment system to help ensure fast delivery.
You may submit a request to cancel or change your order within 12 hours of purchase at contact@greemloo.com, using the subject line "URGENT Order Change - Order #[Your Order Number]".
Please note: This 12-hour window is not a guarantee. Once an order has entered processing, packing, or dispatch, it can no longer be cancelled or modified, even if the request is submitted within 12 hours.
What if my order arrives damaged?
If your order arrives damaged or defective out of the box, contact us within 7 days of delivery at contact@greemloo.com.
Please include your order number, a short description of the issue, and clear photos or a short video showing the damage. Once reviewed, we will offer a free replacement.
Product and Functionality
What is Greemloo Pro?
Greemloo Pro is a small under the chin device designed to support quieter, more comfortable nights by using gentle micro-pulses while you sleep. It is made for people looking for a simple nighttime option without bulky masks, mouthpieces, hoses, or large bedside equipment.
How does Greemloo Pro work?
Greemloo Pro is worn under the chin with an adhesive patch. While you sleep, it delivers gentle micro-pulses intended to stimulate the muscles involved in airway support. Snoring can happen when soft tissues and muscles around the airway relax during sleep. Greemloo Pro is designed to support that area through consistent nighttime use.
What is included in the box?
Every Greemloo Pro order typically includes:
- 1x Greemloo Pro device
- 1x USB charging cable
- Adhesive patches
- 1x User guide
Exact contents may vary depending on the bundle, offer, or package selected at checkout.
Do I need a prescription to buy Greemloo Pro?
No prescription is required to purchase Greemloo Pro from our website.
However, if you have diagnosed or suspected sleep apnea, breathing interruptions, a heart condition, epilepsy, a pacemaker, an implanted electronic device, pregnancy, or any medical concern, you should consult a qualified healthcare professional before use.
Is Greemloo Pro a CPAP replacement?
No. Greemloo Pro is not a replacement for CPAP, BiPAP, prescribed oral appliances, medication, surgery, or professional medical treatment. If you currently use a prescribed sleep or breathing device, do not stop or change your treatment without speaking to your healthcare provider.
Does Greemloo Pro treat sleep apnea?
Greemloo Pro is not intended to diagnose, treat, cure, or prevent sleep apnea or any medical condition.
If you experience choking, gasping, breathing pauses, severe daytime sleepiness, chest pain, or suspected sleep apnea, please consult a qualified healthcare professional.
Can Greemloo Pro stop snoring completely?
Results vary from person to person.
Greemloo Pro is designed to support quieter, more comfortable nights, but we cannot guarantee that it will completely eliminate snoring for every user. Consistency, correct placement, individual anatomy, sleep position, lifestyle, and the underlying cause of snoring can all affect results.
How is Greemloo Pro different from mouthpieces or nasal strips?
Mouthpieces sit inside the mouth and may feel uncomfortable for some users. Nasal strips are placed on the nose and only address nasal airflow. Greemloo Pro is worn externally under the chin and does not sit inside your mouth or over your nose.
Can I use Greemloo Pro while lying down?
Yes. Greemloo Pro is designed for nighttime use while sleeping. For best results, apply it correctly to clean, dry skin before going to bed.
Usage and Comfort
How do I use Greemloo Pro?
Clean and dry the skin under your chin, apply the adhesive patch as instructed, attach the device, select a comfortable setting, and wear it while you sleep. Always read the user guide before first use.
Does it hurt?
Greemloo Pro is designed to use gentle micro-pulses. Some users may feel a light tingling, pulsing, or tapping sensation. If you feel pain, burning, strong discomfort, or unusual symptoms, stop using the product immediately.
What if I move during sleep?
Greemloo Pro is designed to stay in place during normal sleep movement when applied correctly. If the patch becomes loose, common causes include oily skin, sweat, facial hair, incorrect placement, or reused adhesive patches.
Can I use it every night?
Yes. Greemloo Pro is designed for consistent nighttime use. For best results, use it regularly and follow the instructions provided.
How long does it take to see results?
Results vary. Some users may notice changes sooner, while others may need more consistent use over time. That is why our 100-Night Money Back Guarantee requires a minimum of 45 consecutive nights of use before a results-based refund request can be reviewed.
Safety
Who should not use Greemloo Pro?
Do not use Greemloo Pro if you have a pacemaker, implanted defibrillator, implanted electronic device, cardiac monitor, epilepsy, seizure disorder, serious heart condition, are pregnant, may be pregnant, or have been advised not to use EMS, TENS, NMES, or electrical stimulation devices. Consult a qualified healthcare professional before use if you have any medical concerns.
Can Greemloo Pro irritate the skin?
Some users may experience temporary redness, sensitivity, or irritation from adhesive patches. Do not apply the patch to broken, irritated, inflamed, infected, or highly sensitive skin. Stop use if irritation becomes painful, severe, or persistent.
Can I use Greemloo Pro with facial hair?
For best adhesion, the patch should be applied to clean, dry skin. Thick facial hair under the chin may reduce contact and make the patch less secure.
Charging and Maintenance
How do I charge Greemloo Pro?
Charge Greemloo Pro using the included charging cable or an approved compatible USB power source. Do not use damaged cables, wet charging ports, or unsafe adapters.
Is Greemloo Pro waterproof?
No. Greemloo Pro is not waterproof. Do not use it in the shower, bath, swimming pool, or any wet environment. Keep the device dry and store it safely after use.
Do I need replacement patches?
Yes. Adhesive patches are consumable items and should be replaced regularly for hygiene, comfort, and proper adhesion. Do not reuse adhesive patches longer than recommended.
Guarantee and Returns
What is your return policy?
Greemloo Pro comes with a 100-Night Money Back Guarantee, subject to our strict Return and Refund Policy. This guarantee is designed to give customers enough time to use the product consistently and evaluate their experience properly.
How does the 100-Night Money Back Guarantee work?
To qualify for a results-based refund, you must use Greemloo Pro consistently for a minimum of 45 consecutive nights within the 100-day trial window. Refund requests made before completing this minimum usage period will be strictly denied because the product has not been given enough time to work.
Is the guarantee automatic?
No. The 100-Night Money Back Guarantee is conditional. To qualify, you must complete the minimum 45-night trial, submit your request within the eligible window, return the physical product to our warehouse at your own expense, and provide the information requested by our support team. Opening a payment dispute or chargeback without completing these steps violates our Terms of Service.
Can I return opened adhesive patches?
No. Opened or used adhesive patches are personal-use consumable items and are non-refundable for hygiene reasons, except where required by law.
What if my device is defective?
If your device develops a confirmed manufacturing or electronic issue after the first 7 days, it is covered by our 1-Year Limited Warranty. Contact us at contact@greemloo.com with your order number and clear video evidence so our team can provide a free replacement device.
Support
How do I contact customer support?
You can contact our support team at:
contact@greemloo.com
Please include your order number if your question is related to a purchase.
How fast do you respond?
We aim to respond within 24 to 48 business hours, Monday to Friday. Support is closed on weekends and public holidays.
What should I include in my email?
To help us respond faster, please include:
- Your full name
- Your order number
- The email address used at checkout
- A clear description of your question or issue
- Photos or video if you are reporting a product problem
Can customer support give medical advice?
No. Greemloo™ support cannot provide medical advice, diagnosis, treatment recommendations, prescriptions, or personalized healthcare guidance. For medical questions, please contact a qualified healthcare professional.