Shipping

Last updated: May 20, 2026

At Greemloo™, we work hard to process, prepare, and ship every order as quickly and reliably as possible.

This Shipping Policy explains how order processing, shipping estimates, tracking, address changes, delivery issues, and related responsibilities work when you purchase from Greemloo™.

By placing an order on our website, you agree to the terms below.

1. Order Processing Time

Most orders are processed, quality-checked, packed, and prepared for shipment within 1 to 3 business days after payment confirmation.

During periods of high demand, holidays, promotional events, inventory restocks, carrier disruptions, or unexpected order volume, processing may take longer.

Processing time is separate from shipping time.

Orders are typically not processed or shipped on weekends or public holidays.

2. Order Review and Verification

To protect customers and prevent fraud, certain orders may be subject to additional verification before shipment.

This may include verification of billing details, shipping address, payment information, unusual order activity, high-value orders, duplicate orders, or suspicious purchase behavior.

If additional verification is required, processing may be delayed until the verification is completed.

Greemloo™ reserves the right to cancel or refuse any order that appears fraudulent, abusive, unauthorized, incomplete, or inconsistent with our policies.

3. Order Cancellation and Modification Requests

Because our automated fulfillment process begins shortly after payment is confirmed to ensure fast dispatch, cancellation and modification requests must be submitted immediately.

You may request a cancellation or change within 12 hours from the time of purchase for:

Order cancellation.
Shipping address correction.
Quantity changes.
Product or bundle changes.
Contact information changes.

Please note: The 12-hour window is a request period, not a guarantee. If your order has already entered processing, packing, dispatch preparation, or carrier handoff, it cannot be cancelled or modified, even if you submitted the request within 12 hours.

To request a cancellation or modification, email us immediately at:

[email protected]

Use the subject line:

URGENT Order Change - Order #[Your Order Number]

4. Orders Already Processed or Shipped

Once an order has been processed, shipped, assigned a tracking number, or handed to a carrier or fulfillment partner, it cannot be cancelled or modified.

If your order has already shipped and you wish to return it, you must wait for delivery before contacting us regarding any eligible return under our Return and Refund Policy.

Please note that our 100-Night Money Back Guarantee is a results-based guarantee and does not apply before the product has been delivered and used according to the strict trial conditions.

5. Estimated Shipping and Delivery Times

After your order has been processed and dispatched, estimated delivery times are generally:

United States: 5 to 9 business days
Canada: 5 to 9 business days
Australia: 5 to 12 business days

For remote, rural, military, island, mountainous, or hard-to-reach locations, delivery may take an additional 3 to 7 business days.

Shipping estimates are provided by carriers and fulfillment partners. They are estimates only and are not guaranteed delivery dates.

6. Possible Shipping Delays

While we work with reliable logistics partners, delays may occur for reasons outside our control.

Shipping delays may be caused by:

Customs processing.
Weather conditions.
Carrier delays.
Local postal disruptions.
Holidays or high-volume periods.
Incorrect or incomplete addresses.
Remote delivery locations.
Failed delivery attempts.
Supply chain disruptions.
Security inspections.
Events outside our reasonable control.

Greemloo™ is not responsible for carrier delays once an order has been shipped. A delay in transit does not entitle you to an immediate refund, order cancellation, or chargeback.

7. Shipping Rates

Shipping rates, shipping promotions, and any available delivery options are displayed at checkout before payment is completed.

Shipping fees may vary depending on destination, order value, product quantity, shipping method, promotions, and carrier availability.

Shipping fees are completely non-refundable unless required by law or unless the refund is caused by a confirmed error on our part.

8. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Please allow 24 to 48 hours for tracking information to update in the carrier system after receiving your tracking number.

In some cases, tracking may appear inactive, delayed, or unchanged while the package is in transit between international or regional carrier facilities. This does not necessarily mean the package is lost.

If tracking has not updated for several business days, contact us at [email protected] and we will help you review the status.

9. Incorrect or Incomplete Address Disclaimer

It is the customer's strict responsibility to provide a complete, accurate, and deliverable shipping address at checkout.

Please carefully review your:

Full name.
Street address.
Apartment, suite, or unit number.
City.
State or province.
Postal or ZIP code.
Country.
Phone number and email address.

If the customer provides an incorrect, incomplete, outdated, or undeliverable address, Greemloo™ is not responsible for lost packages, failed deliveries, misdeliveries, returned packages, or replacement costs.

If a package is returned to sender due to an incorrect or incomplete address, we may offer reshipment at the customer's expense where available. Refunds will not be issued in these situations.

10. Delivered Packages and Risk of Loss

Risk of loss and title for the items pass to you upon our delivery to the shipping carrier. If the tracking information shows that your order was "Delivered" to the shipping address provided at checkout, the order is legally considered delivered and fulfilled.

Greemloo™ is not responsible for packages that are lost, stolen, misplaced, removed, or damaged after confirmed delivery.

If your tracking shows delivered but you cannot locate the package, we recommend that you:

Check your mailbox, front door, porch, reception desk, parcel locker, building office, garage, or safe delivery area.
Ask household members, neighbors, doormen, reception staff, or building management.
Contact the shipping carrier directly.
Wait 24 to 48 hours, as some carriers mark packages delivered slightly before final physical delivery.

We may assist you in reviewing the tracking information, but refunds or replacements are not granted for packages marked as successfully delivered. Filing a chargeback for a delivered order is considered fraudulent activity.

11. Lost or Stolen Packages in Transit

If tracking does not show delivery and the package appears lost in transit (no tracking updates for an extended period), contact us at [email protected] so we can review the issue with the carrier.

A package is not considered lost simply because tracking has not updated for a short period. Carrier investigations may require additional time.

Depending on the situation, we may offer assistance, reshipment, store credit, or another resolution at our discretion.

12. Failed Delivery Attempts and Refused Packages

If a carrier attempts delivery and the customer is unavailable, refuses delivery, fails to collect the package, or does not respond to carrier notices, the package may be returned, abandoned, or destroyed by the carrier.

Strict Policy: Refusing a package at the door does not equate to a valid return and violates our Return and Refund Policy. Greemloo™ is not responsible for packages that are refused, abandoned, unclaimed, or returned due to customer inaction. Refunds are strictly not guaranteed for refused, abandoned, unclaimed, or failed-delivery packages.

13. Customs, Duties, Taxes, and Import Fees

For international orders, customs duties, import taxes, VAT, brokerage fees, handling fees, or other government charges may apply depending on your country's laws.

These charges are not included in the product price or shipping cost unless clearly stated at checkout.

Customers are entirely responsible for any customs duties, taxes, import fees, or local charges required by their country.

Greemloo™ is not responsible for delays caused by customs inspections, import restrictions, or customs clearance procedures.

If a customer refuses to pay required customs fees and the package is returned, abandoned, or destroyed, the customer forfeits their right to a refund.

14. Multiple Shipments

Orders containing multiple items, bundles, accessories, or replacement parts may be shipped separately depending on inventory availability and fulfillment logistics.

If your order ships in multiple packages, you may receive more than one tracking number. Separate shipments may arrive on different dates.

15. Shipping Protection or Priority Handling

If optional shipping protection, priority processing, insured shipping, or similar services are offered at checkout, the specific benefits and limitations of those services will be described at the time of purchase.

Shipping protection or priority handling fees are completely non-refundable once the order has been processed, unless required by law.

Shipping protection does not override customer responsibility for providing a correct address, monitoring tracking, collecting packages, or following delivery instructions.

16. Product Availability and Backorders

We do our best to keep product availability accurate. However, inventory may change due to high demand, supplier delays, fulfillment errors, or technical issues.

If an item becomes temporarily unavailable after your order is placed, we may:

Delay shipment until inventory is available.
Ship available items first.
Contact you with available options.
Cancel and refund the unavailable item.

We are not responsible for delays caused by temporary inventory shortages, but we will make reasonable efforts to keep customers informed.

17. Relationship to the Return and Refund Policy

This Shipping Policy is completely separate from our Return and Refund Policy.

Delivery issues, shipping delays, tracking updates, or missed cancellation windows do not automatically qualify an order for a refund or a valid payment dispute.

Refunds, replacements, returns, and the 100-Night Money Back Guarantee are governed exclusively by our Return and Refund Policy.

To qualify for a results-based refund under the 100-Night Money Back Guarantee, the product must first be delivered and used consistently for a minimum of 45 consecutive nights according to the instructions and eligibility rules.

18. Contact Us

If you have questions about your shipment, tracking status, delivery address, or cancellation request, contact us at:

Email: [email protected]

For cancellation or address-change requests, use the subject line: