Help Center
Welcome to the Greemloo™ Help Center
Below you will find quick answers about Greemloo Pro, how it works, how to use it, shipping, returns, and our 100-Night Money Back Guarantee.
About Greemloo Pro
What is Greemloo Pro?
Greemloo Pro is a small under the chin device designed to support quieter, more comfortable nights by using gentle micro-pulses while you sleep.
It is made for people looking for a simple, non-invasive nighttime option without masks, mouthpieces, hoses, or bulky equipment.
How does Greemloo Pro work?
Greemloo Pro is worn under the chin with an adhesive patch. While you sleep, it delivers gentle micro-pulses intended to stimulate the muscles involved in keeping the airway supported.
Snoring can happen when soft tissues and muscles around the airway relax during sleep. Greemloo Pro is designed to support that area through consistent nighttime use.
Is Greemloo Pro a CPAP replacement?
No. Greemloo Pro is not a replacement for CPAP, BiPAP, prescribed oral appliances, medical treatment, or advice from a healthcare professional.
If you have diagnosed or suspected sleep apnea, or if you currently use a prescribed device, speak with your doctor before making any changes to your treatment.
Does Greemloo Pro treat sleep apnea?
Greemloo Pro is not intended to diagnose, treat, cure, or prevent sleep apnea or any medical condition.
If you experience choking, gasping, breathing pauses, severe daytime sleepiness, chest pain, or suspected sleep apnea, please consult a qualified healthcare professional.
Using Greemloo Pro
How do I use Greemloo Pro?
Clean and dry the skin under your chin, attach the adhesive patch as instructed, connect the device, choose the appropriate setting, and wear it while you sleep.
Always read the instructions before first use.
Does it hurt?
Greemloo Pro is designed to use gentle micro-pulses. Some users may feel a light tingling or pulsing sensation, especially during the first few uses.
If you feel pain, burning, strong discomfort, or unusual symptoms, stop using the product immediately.
Can I adjust the intensity?
Yes. Greemloo Pro includes adjustable intensity settings so you can choose the level that feels most comfortable for you.
Start low and increase gradually only if needed.
What if I move during sleep?
Greemloo Pro is designed to stay in place during normal sleep movement when applied correctly to clean, dry skin.
If the patch becomes loose, oily skin, sweat, incorrect placement, facial hair, or reused adhesive patches may be the cause.
Can I use it every night?
Yes, Greemloo Pro is designed for consistent nighttime use.
For best results, use it regularly and follow the instructions provided.
How long does it take to see results?
Results vary from person to person. Some users may notice changes sooner, while others may need consistent use over time.
That is why our results-based guarantee requires a minimum of 45 consecutive nights of use before a refund request can be reviewed.
Safety
Who should not use Greemloo Pro?
Do not use Greemloo Pro if you have a pacemaker, implanted defibrillator, implanted electronic device, cardiac monitor, epilepsy, seizure disorder, serious heart condition, are pregnant, may be pregnant, or have been advised not to use EMS, TENS, NMES, or electrical stimulation devices.
Consult a qualified healthcare professional before use if you have any medical concerns.
Can Greemloo Pro irritate the skin?
Some users may experience temporary redness, sensitivity, or irritation from adhesive patches.
Do not apply the patch to broken, irritated, inflamed, infected, or highly sensitive skin. Stop use if irritation becomes painful, severe, or persistent.
Can I use Greemloo Pro with facial hair?
For best adhesion, the patch should be applied to clean, dry skin. Thick facial hair under the chin may reduce contact and make the patch less secure.
Charging and Maintenance
How do I charge Greemloo Pro?
Charge the device using the provided charging cable or an approved compatible charger. Do not use damaged cables or expose the device to water while charging.
Is Greemloo Pro waterproof?
No. Do not use Greemloo Pro in the shower, bath, swimming pool, or any wet environment.
Keep the device dry and store it safely after use.
Do I need replacement patches?
Yes. Adhesive patches are consumable items and should be replaced regularly for hygiene, comfort, and proper adhesion.
Do not reuse patches longer than recommended.
Orders and Shipping
How long does shipping take?
Estimated delivery times after processing are generally:
- United States: 5 to 9 business days
- Canada: 5 to 9 business days
- Australia: 5 to 12 business days
Remote or hard-to-reach areas may require additional time. Please note that shipping delays caused by carriers or customs do not entitle you to an immediate refund or chargeback.
How long does order processing take?
Most orders are processed within 1 to 3 business days. Processing time is separate from shipping time.
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number.
Please allow 24 to 48 hours for tracking information to update.
Can I change or cancel my order?
You may request a cancellation or change within 12 hours of purchase by emailing us immediately at [email protected] with the subject line "URGENT Order Change - Order #[Your Order Number]".
Please note: This 12-hour window is not a guarantee. Once an order has entered our automated processing or shipment network, changes or cancellations are no longer possible.
Returns and Refunds
Do you offer a money-back guarantee?
Yes. Greemloo Pro comes with a 100-Night Money Back Guarantee, subject strictly to our Return and Refund Policy.
How does the 100-Night Money Back Guarantee work?
You must use Greemloo Pro consistently for a minimum of 45 consecutive nights within the 100-day trial window before requesting a results-based refund.
Refund requests made before completing this minimum usage period will be denied because the product has not been given enough time to work as intended.
Is the guarantee automatic?
No. The 100-Night Money Back Guarantee is conditional.
To qualify, you must follow the instructions, complete the minimum 45-night trial, submit your request within the eligible window, return the physical product to our warehouse at your own expense, and provide the required information requested by our support team. Opening a payment dispute or chargeback with your bank without following this procedure is a violation of our Terms of Service.
Can I return opened adhesive patches?
Opened or used adhesive patches are personal-use consumable items and are non-refundable for hygiene reasons, except where required by law.
What if my device arrives damaged or defective?
If your device arrives damaged, contact us within 7 days of delivery at [email protected] for a free replacement.
If your device develops an electronic defect after the first 7 days, it is fully covered by our 1-Year Limited Warranty. Please include your order number, a short description, and clear video evidence showing the issue so we can send a replacement.
Support
How do I contact customer support?
Email us at:
Please include your order number if your question is related to a purchase.
How fast do you respond?
We aim to reply within 24 to 48 business hours, Monday to Friday.
What should I include in my email?
To help us respond faster, include:
- Your full name.
- Your order number.
- The email address used at checkout.
- A clear description of your question or issue.
- Photos or video if you are reporting a product problem.
Can your support team give medical advice?
No. Greemloo™ support cannot provide medical advice, diagnosis, treatment recommendations, or personalized healthcare guidance.
For medical questions, please contact a qualified healthcare professional.