Shipping policy
Last updated: May 20, 2026
At Greemloo™, we work hard to process, prepare, and ship every order as quickly and reliably as possible. This Shipping Policy explains how order processing, shipping estimates, tracking, address changes, delivery issues, promotional items, and related responsibilities work when you purchase from Greemloo™.
By placing an order on our website, you agree to the terms below.
1. Order Processing Time
Most orders are processed, quality-checked, packed, and prepared for shipment within 1 to 3 business days after payment confirmation.
During periods of high demand, holidays, promotional events, inventory restocks, carrier disruptions, warehouse limitations, supplier delays, or unexpected order volume, processing may take longer.
Processing time is entirely separate from shipping transit time. Orders are typically not processed or shipped on weekends or public holidays.
2. Order Review and Verification
To protect customers and prevent fraud, certain orders may be subject to additional verification before shipment. This may include verification of billing details, shipping address, payment information, unusual order activity, or suspicious purchase behavior.
If additional verification is required, processing may be delayed until the verification is completed. Greemloo™ reserves the right to cancel or refuse any order that appears fraudulent, abusive, unauthorized, incomplete, or inconsistent with our policies.
3. Order Cancellation and Modification Requests
Because our fulfillment system is highly automated to ensure fast dispatch, cancellation and modification requests must be submitted immediately.
You may submit a request to cancel your order or change your shipping address within 12 hours from the time of purchase. However, this time frame is not a guarantee. If your order has already been picked, packed, or entered into our fulfillment network, we cannot cancel or modify it, even if your request was submitted within the 12-hour window.
To request a cancellation or modification, email us immediately at:
Use the subject line: URGENT Order Change - Order #[Your Order Number]
4. Orders Already Processed or Shipped
Once an order has been processed, shipped, assigned a tracking number, or handed to a carrier or fulfillment partner, it absolutely cannot be cancelled or modified.
If your order has already shipped and you no longer want it, you must wait for delivery and then follow our Return and Refund Policy. Refusing delivery is not an acceptable return method and will not result in a guaranteed refund.
Please note that our 100-Night Money Back Guarantee requires a minimum of 45 consecutive nights of use and does not apply before the product has been delivered and tested properly.
5. Estimated Shipping and Delivery Times
After your order has been processed and dispatched, estimated delivery times are generally:
- United States: 5 to 9 business days
- Canada: 5 to 9 business days
- Australia: 5 to 12 business days
For remote, rural, military, island, mountainous, or hard-to-reach locations, delivery may take an additional 3 to 7 business days.
Disclaimer: Shipping estimates are provided by carriers and fulfillment partners. They are estimates only and are never guaranteed delivery dates.
6. Possible Shipping Delays and Chargebacks
While we work with reliable logistics partners, delays may occur for reasons entirely outside our control (customs, weather, carrier backlogs, postal strikes, global supply chain issues).
Greemloo™ is not responsible for carrier delays once an order has been shipped. A delay in transit does not entitle you to an immediate refund, order cancellation, or chargeback. Filing a payment dispute or chargeback with your bank because a package is delayed in transit constitutes a violation of our Terms of Service.
7. Shipping Rates
Shipping rates, shipping promotions, and any available delivery options are displayed at checkout before payment is completed. Shipping fees are non-refundable unless required by law or unless the refund is caused by a confirmed physical error on our part.
8. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
Please allow 24 to 48 hours for tracking information to update in the carrier system after receiving your email. In some cases, tracking may appear inactive, delayed, or unchanged while the package is in transit between international or regional carrier facilities. This does not mean the package is lost.
9. Incorrect or Incomplete Address Disclaimer
It is the customer's strict responsibility to provide a complete, accurate, and deliverable shipping address at checkout (including correct apartment or unit numbers).
If the customer provides an incorrect, incomplete, outdated, or undeliverable address, Greemloo™ is not responsible for lost packages, failed deliveries, misdeliveries, returned packages, or replacement costs. If a package is returned to sender due to an incorrect address, refunds are not guaranteed. We may offer reshipment at the customer's expense where available.
10. Delivered Packages and Risk of Loss
As stated in our Terms of Service, risk of loss passes to you once the item is handed to the shipping carrier. If the tracking information shows that your order was "Delivered" to the shipping address provided at checkout, the order is legally considered delivered and fulfilled.
Greemloo™ is not responsible for packages that are lost, stolen, misplaced, removed, or damaged after confirmed delivery.
Filing a chargeback or payment dispute for "Item Not Received" when the tracking status clearly shows "Delivered" is considered fraud and will be disputed aggressively with your financial institution using this policy as evidence.
11. Lost or Stolen Packages in Transit
If tracking does not show delivery and the package appears genuinely lost in transit (no tracking updates for an extended period), contact us at [email protected]. We will launch an investigation with the carrier. Depending on the carrier investigation, we may offer a free replacement or reshipment at our discretion.
12. Failed Delivery Attempts and Refused Packages
If a carrier attempts delivery and the customer is unavailable, refuses delivery, fails to collect the package from a local post office, or does not respond to carrier notices, the package may be returned, abandoned, or destroyed by the carrier.
Strict Policy: Refusing a package at the door does not equate to a valid return. Greemloo™ is not responsible for packages that are refused, abandoned, unclaimed, or returned due to customer inaction. Refunds will not be issued for refused or abandoned packages.
13. Customs, Duties, Taxes, and Import Fees
For international orders, customs duties, import taxes, VAT, handling fees, or other government charges may apply depending on your country laws.
Customers are entirely responsible for any customs duties, taxes, or import fees required by their local authorities. Greemloo™ is not responsible for delays caused by customs inspections.
If a customer refuses to pay required customs fees and the package is consequently returned, abandoned, or destroyed, the customer forfeits their right to a refund.
14. Multiple Shipments
Orders containing multiple items, bundles, accessories, bonus items, or replacement parts may be shipped in separate packages depending on inventory availability and fulfillment logistics. You may receive more than one tracking number, and separate shipments may arrive on different dates.
15. Promotional, Free, and Bonus Items
Some bundles or promotional offers may include items described as FREE, included, bonus, complimentary, gift, extra, or similar wording (e.g., extra adhesive patches, warranty benefits, extra straps).
These items are offered as additional value and are subject to inventory availability and fulfillment limitations. If a complimentary item is unavailable, delayed, substituted, or shipped separately, Greemloo™ may provide a similar substitute, store credit, or ship it later.
A missing, delayed, substituted, or unavailable complimentary item does not make the main Greemloo Pro device defective or incomplete. Filing a chargeback for the entire order value because a free bonus item was delayed or missing is considered chargeback abuse.
16. Shipping Protection or Priority Handling
If optional shipping protection, priority processing, or similar services are offered at checkout, the fees for these services are strictly non-refundable once the order has been processed. Shipping protection does not override customer responsibility for providing a correct address or safely collecting delivered packages.
17. Relationship to the Return and Refund Policy
This Shipping Policy is separate from our Return and Refund Policy.
Delivery issues, shipping delays, missed cancellation windows, delayed bonus items, or unavailable free items do not automatically qualify an order for a full refund.
Refunds, replacements, and the 100-Night Money Back Guarantee are governed exclusively by our Return and Refund Policy. To qualify for a results-based refund under the guarantee, the product must first be delivered and used consistently for a minimum of 45 consecutive nights.
18. Contact Us
If you have questions about your shipment, tracking status, delivery address, or cancellation requests, contact us at:
Email: [email protected]
For cancellation or address-change requests, use the subject line:
URGENT Order Change - Order #[Your Order Number]